MemoExpoSupport
We usually reply within 1–2 business days.
Contact us: support@memoexpo.com
To report something unsafe, use Report on the post in the app, or email us with the username involved.
Frequently asked questions
Can other people see exactly where I am?
No. People nearby only see that you're within the area and a distance rounded to 50 metres. Your coordinates are never shown to other users. You can also turn on ghost mode to disappear from Nearby entirely.
How do I turn on ghost mode?
Tap the eye button at the top of the Nearby map, or go to Me → Edit profile → Ghost mode. You'll vanish from everyone's Nearby list but can still see who's around.
Why hasn't my post appeared yet?
Every post is reviewed before others can see it. While it's “In review”, only you can see it. Posts that break our Terms aren't published.
How do I report a post or block someone?
Open the post and tap the flag to report it. To block someone, open their profile, tap ••• and choose Block. Blocking works both ways and also stops messages.
Why can't I message someone?
To keep things safe, only friends can message each other. Send a friend request from their profile; once they accept, you can chat.
I didn't get my verification code
Check your spam or promotions folder for an email from noreply@memoexpo.com. You can tap “Resend code” in the app after 60 seconds. If you already have an account, sign in instead — or use Apple or Google if that's how you signed up.
How do I change the language?
MemoExpo follows your phone's language (English, 简体中文, 日本語, 한국어 or Bahasa Melayu). To choose a different one, go to Me → Edit profile → Language.
How do I delete my account?
Email support@memoexpo.com from the email address on your account and we'll delete your account and the content linked to it.